RM.

hi, I’m Richard

Technical Product Champion

and Quality Advocate.

12+ years keeping customers successful on fintech platforms — troubleshooting what broke, communicating clearly under pressure, and building systems so the same problem never reaches a customer twice.

Let’s talk
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selected work

12+

Years across QA, support & service management

−30%

Customer-reported incidents via prevention pipeline (AZA)

−20%

Recurring production defects in 6 months (Cellulant)

−70%

Issue resolution turnaround (Tracom)

(Who am I)

Troubleshooting. Prevention. Retention.

I’m a Nairobi-based support operations and QA engineer with over ten years of experience across fintech and enterprise platforms — from service desks and enterprise go-lives to payments and FX platforms where a bug is someone’s money in flight.

My title says QA, but the work has been about converting customer pain into prevention — which is retention work under a different name. Every customer report gets traced to a root cause, and every root cause gets a system so it never reaches a customer twice.

More about me

(Contact details)

let’s prevent something
together.

Whether it’s a role, a tricky customer issue, or a stubborn bug that won’t reproduce — I’d like to hear about it.

Nairobi, Kenya (EAT, UTC+3) · comfortable with distributed teams across time zones